If you're new to the Ranty Pants world, you may want to check out this post first and then this post, just to get up to date. Or, not. It was bad enough to go through this technology hell, without having to read about it.
Sooo... leading off from waiting for the replacement graphics card; let me make this as painless as possible for you.
It arrived on time.
It made no difference.
(Sorry, Mum. Some things just call for expletives.)
So, I called HP back again. They made the genius assessment that it wasn't the graphics card that was faulty (ahem) and that the PC had to be returned. No kidding. BUT... I bought it from Amazon.com so it was out of their hands.
On to Amazon.com. They have a very nice user interface for establishing eligibility of your order for refund/replacement and to help you instantly request a return. Thanks, Amazon. Used it and got an instant confirmation that they would be picking up the defective desktop the next day. However the email mentioned nothing about the replacement PC.
So onto Amazon Live Chat support. Very nice customer service there, by the way, Amazon scoring 10/10 so far. Lady was very apologetic, said that she couldn't see the replacement order in the system and would place it for me there and then while I waited AND would even have it shipped overnight. Wow. Seriously? Without me asking? Knock me down dead with a feather!
I was a bit worried, however, that there would be a duplicate order. She assured me there would not be. I copied the contents of my chat panel into a Word doc and saved it, trusting soul that I am.
This was yesterday. And so we're at today.
The PC arrived first thing this morning by FedEx. (If it was possible for Amazon to get an 11/10, they would have it.) Kewl beans. Then the UPS truck arrived in the afternoon to pick up the return. More beans. Except... they also had a replacement desktop to deliver. Umm... HELLO!? Am I not psychic? (Alright, maybe the word I was looking for was psychotic.) Of course, I turned that one away, pointing to the newly delivered desktop sitting just feet away. Once you sign for those things, you're responsible for returning them and I don't have time to go through all this again.
I'm hoping (praying) that there will not be another story to tell about how I got charged twice or something for these orders.
Excited, however, I decide to spend my lunch hooking up the *new* new Hulk to the monitor. Big smiles. Lots of expectations. Turn it on and... NOTHING. That's right. Not a sausage. Still no picture. WTF!? Monitor still reads "No Signal" (although, again, having the right inputs and working fine with my laptop.)
At this point I could only conclude that either:
- HP REALLY DOES suck and is shipping one dud desktop after another (not likely, no matter how much I hate them right now.)
- OR it's the monitor that is somehow not compatible, despite having all the right specs on paper.
- This likely means that the first desktop was not faulty.
- So all this time I had another usable "monitor"sitting upstairs in my office...
- ... and a perfectly operational new desktop PC sitting idle on my dining room table for a week.